Frequently Asked Questions

Everything you need to know about shopping with Ro&Zo.

What is the standard delivery timeframe?

We offer standard shipping within 3-5 working days. Express next-day delivery is also available for orders placed before 2 PM Monday through Thursday.

How do I return an item?

We offer a 28-day return policy. Items must be unworn, with all original tags attached. You can initiate your return via our online portal to receive a prepaid shipping label.

Where can I find your size guide?

Each product page features a detailed size chart. Our collections are designed to fit true to size, but we provide specific measurements for bust, waist, and hips to ensure the perfect fit.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping costs and delivery times vary by location and will be calculated at checkout.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your fabrics sustainably sourced?

Sustainability is at our core. We prioritize eco-friendly materials such as LENZING™ ECOVERO™ viscose and recycled polyesters whenever possible to reduce our environmental impact.